Returns & Refund Policy

We want you to be happy with your purchase. If for any reason you are not, we are here to help.

Your Right to Cancel

Under consumer protection law (UK Consumer Contracts Regulations 2013 and EU Consumer Rights Directive), you have the right to cancel your order within 14 days of receiving your product, for any reason.

To request a return, email us at loridze@thezodiverse.com with:

• Your order number
• The reason for your return (optional)
• Whether you would like a refund or exchange

Conditions for Return

• The book must be returned in its original, undamaged condition
• You are responsible for the cost of return shipping
• Items should be returned within 14 days of notifying us of your cancellation

Exceptions

The right to cancel does not apply to:

• Personalised products — books with a hand-written dedication made to your specifications
• Digital products — once download has begun with your consent

Refund Process

Once we receive your returned item and confirm it is in satisfactory condition, we will process your refund within 14 days. The refund will be issued to your original payment method.

Original shipping costs are refunded only if the return is due to our error (wrong item sent, defective product, etc.).

Damaged or Faulty Products

If your book arrives damaged or is faulty (printing errors, missing pages, etc.), contact us within 14 days of delivery at loridze@thezodiverse.com with:

• Your order number
• Photographs of the damage or fault

We will send a replacement at no additional cost, or issue a full refund including your original shipping costs.

Contact

Zodiverse Publishing OÜ
Email: loridze@thezodiverse.com