We want you to be happy with your purchase.
We want you to be happy with your purchase. If for any reason you are not, we are here to help.
Under consumer protection law (UK Consumer Contracts Regulations 2013 and EU Consumer Rights Directive), you have the right to cancel your order within 14 days of receiving your product, for any reason.
To request a return, email us at loridze@thezodiverse.com with:
The right to cancel does not apply to:
Once we receive your returned item and confirm it is in satisfactory condition, we will process your refund within 14 days. The refund will be issued to your original payment method.
Original shipping costs are refunded only if the return is due to our error (wrong item sent, defective product, etc.).
If your book arrives damaged or is faulty (printing errors, missing pages, etc.), contact us within 14 days of delivery at loridze@thezodiverse.com with:
We will send a replacement at no additional cost, or issue a full refund including your original shipping costs.
Zodiverse Publishing OÜ
Email: loridze@thezodiverse.com